To make sure that the RMA process is streamlined and to avoid unnecessary delays and tariffs at customs, we have updated our RFOptic RMA procedure. For your convenience, you can find a short clarification of our RMA process below.
In general, please make sure to provide all information related to the RMA process which includes: Complete and detailed failure description, associated files or software revisions, and any information about how the failure was detected which could assist in locating and repairing the defect.
To start the process, please submit your RMA request to RFOptic using the form on the right. Once your request is received, RFOptic will issue an RMA number and inform you accordingly.
RFOptic will review your request for repair and decide if the repair should be performed online, at the local representative facility or at the factory in Israel. RFOptic will determine the best method to effect the repair and will provide the relevant shipping instructions:
Please follow these instructions when shipping the product and provide us with:
- Shipper and AWB and number
- original or a copy of the invoice of the purchased product that is sent for repair (including serial number and part number)
These documents are essential to avoid customs delays and extra charges.
After repair, RFOptic will send the product back along with a CAPA detailing the diagnostic and corrective action performed.