Troubleshooting Policy
If you encounter any technical problems with one of our products or you need any information, please submit your complaint/request using this form. Make sure to select the option “Tech Support” under “Select a subject”.
Please include a complete and detailed failure description of your technical request and attach relevant files that can assist with the troubleshooting.
The moment we receive your request, we will issue a troubleshooting ticket number and inform you accordingly. One of our team members will contact you to solve the issue or to complete missing information. We will determine the best repair method and provide the relevant shipping instructions. If the problem persists, it will be escalated to start the RMA procedure.
When shipping the faulty product upon request, make sure to provide the following information:
- Shipper and AWB.
- The original (or a copy of the) invoice of the purchased product that is sent for repair (including serial number and part number)
These documents are essential to avoid customs delays and extra charges.
After repair, RFOptic will send the product back along with a CAPA detailing the diagnostic and corrective action performed.
RFOptic will close the troubleshooting ticket and will save the information for future reference.
Our process is short and precise, and enables our customers to receive the best service